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Code of Ethics & 6 Most Costly Remodeling Mistakes made by Homeowners
The National Association of the Remodeling Industry’s Code of Ethics
Each member of NARI is pledged to observe the high standards of honesty, integrity and responsibility in the conduct of business:
By promoting only those products and services that are functionally and economically sound and are consistent with objectives standards of health and safety;
By making all advertising and sales promotion factually accurate with respect to product description, performance specification, and cost/benefit analysis, and by avoiding those practices which tend to mislead or deceive the customer with respect to competitive pricing, savings claims or the nature and significance of contracts, warranties, Finance agreements, completion certificates, lien wavers, or liability and worker’s compensation insurance;
By writing all contracts and warranties such that they are fair and mutually beneficial to all parties concerned, such that they are free of ambiguities or omissions which tend to obscure contractual obligations, and such that warranty terms and provisions are free of the capacity to mislead or deceive the customer as to quality or longevity of the product or service;
By honoring all contractual obligations until and unless they are altered or dissolved by the mutual consent of all contractual parties concerned and by fulfilling those obligations in a reasonably prompt manner that is fair to all parties concerned;
By promptly acknowledging and acting on all customer complaints, and, in situations where complaints appear unreasonable and persistent, by encouraging to initiate an approved third party dispute settlement mechanism; and
By refraining from any act intended to restrain trade or suppress competition and to thereby promote the private enterprise system and its guaranty of equal rights for all
“The 6 Most Costly
Remodeling Mistakes made by Homeowners”
and how to prevent them.
Choosing a contractor without checking references and affiliations.
The wrong contractor can cost you time, money and years of regret. The only way to know if a contractor is really qualified to do your job is to check out their past client and trade references. They should be a BBB member in good standing. Most qualified remodelers are also members of NARI www.nari.org
Angie's list is also a good on-line source for references.
Choosing a contractor who is not insured or whose crews are not covered by Workmen’s Comp. insurance.
Remodeling is stressful enough without having to worry about guys getting hurt on your property or who is in your home and whether they can be trusted with your belongings.
Accepting a vague estimate of what it will take to complete the job.
If the contractor can’t tell you exactly what they are going to remove, modify and install, then how are they going to give you the Beautiful Kitchen or Bathroom that you have in mind. You should not proceed with a contractor who leaves important details up in the air.
Choosing a Contractor who does not have a selection showroom.
The process of remodeling is difficult enough without adding the headaches of driving all over town trying to find all of your materials, coordinate deliveries and check for problems. A remodeling contractor should have a selection center that allows you to make your choices and they should take care of ordering, delivery and installation.
Choosing a contractor who subs out your job to the lowest priced sub-contractors.
Some contractors simply put your job out to bid to the lowest priced sub-contractors. Your job should be in the hands of a qualified crew, not the cheapest on the block.
Choosing a company with no project management or quality control personnel.
“Two guys and a truck” may be great for moving your furniture, however, remodeling is a complex and costly process which requires a core group of people working together to make sure the job is done right!
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